CarpetTalk Master File

E X P L A N A T I O N
Of Contents Page Topics





  Carpet Types
I would recommend that you look for a carpet dealer who has a reputation for quality goods and installation service. I would suggest looking for a carpet dealer who has in-house installers, as opposed to installers who are sub-contractors for the carpet dealer. This would just assure the dealer of having more control over the installation of the carpet goods, and not that I am implying a sub-contractor would do inferior work.

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  Our Business
We have been in the carpet and upholstery cleaning and restoration business since 1985. When we first started in business, we attended the top certification schools in this country for carpet and upholstery cleaning and restoration, so that we could develop into one of the top quality businesses within this industry. I feel we have achieved that position. As our customer, I hope that you feel the same way.

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  Pricing
There is a whole lot more to pricing than just giving someone a description over the phone, and having them tell you a quick price . The real problem is that the only price we see advertised for carpet & upholstery cleaning usually doesn't really exist. Here is what I mean:

We are all interested in saving money these days because we just never seem to have enough to go around. It takes a two person income to run our modern day lives, so if we can save any money, anywhere, this gives us more disposable income. However, when it comes to the service industry, which includes carpet & upholstery cleaners, we are now purchasing an intangible item. In other words, when you get triple coupons to buy a specific product from the store shelf, and the store down the street has the same shelf item for 3 times the price, then the lower price would be the best buy. When you purchase a service, the products (Service) won't be the same as the identical tangible products from the shelf. However, the results from the service are tangible. So the lower price could mean inferior, even deceptive service. You cannot base your decision of selecting a carpet & upholstery cleaner on their price as your main criteria. If you do, more than likely you will end up disappointed. Once and a while you will get lucky and get the " low pricer " sending someone out that really cares. They may really try, but their company won't let them take long enough because the price was too low.

So, what are you to do?


First I would suggest that you read all of the information contained on this site. It is here to educate you so that you may ask the right questions on the phone when trying to select a cleaner. I know if I were in your position of looking for a cleaner, I would want to trust the cleaner that I had selected. Call the BBB in your area and find out what you can about the company, and not only that they may belong to the BBB. Membership in the BBB doesn't mean the business is doing business honestly. It only means that business has paid dues to join the BBB for the current year ! Ask them how long it will take to clean the specific area. It takes us approximately one hour to clean 2 average size rooms (medium soiling). Do they carry liability insurance, how much, who is their insurance company, and can you call them? I know that this may sound extreme, but you are trying to establish a business relationship with this company, and they should be able to answer all of your questions professionally.

Finally, if you have any questions about anything discussed here, or not discussed here, just
e-mail CarpetTalk
and I will answer you to the best of my ability.

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  Training
Training is the key to being able to excell in your field. The equipment (our equipment ) is also very important to allow the technician to do his/her very best. At Perfection, we started with the very best training available. We have worked very hard at building our reputation for promptness, fair pricing, and top quality workmanship. We would like to take this opportunity to thank each and every one who has made it possible for us to have accomplished this.

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  Carpet Repair
We have also been trained in all aspects of carpet repair. Carpet repair would be catagorized as replacing an area of damaged carpet (seamed in); fixing frayed or destroyed edges or areas of carpet; and repairing carpet where it meets metal edging or adjacent floor types.

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  Carpet Stretching
A lot of times carpet will appear to have ripples along the width or the length. This is due to several reasons. One of the biggest reasons for this condition is an improper installation in the first place. I would always suggest an installer use a power stretcher ( a long device with telescoping poles, a padded tail block, and a large gripping head ) to initially install and stretch tight the carpet.

Another reason carpet may need stretching is that it has relaxed over a period of time and has " grown ". We always give our customers FREE estimates for stretch work because it is almost impossible to give an exact price over the phone. We have to see the carpet to determine if it is even worth investing the money into stretching it.

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  Carpet Dyeing
It is possible to dye carpet on location with very good results. We have always used the same type of dye process that duplicates carpet dyeing from the carpet mill. This specific process becomes an integral part of the fiber color by allowing the tuft of the carpet to open up and the dye to penetrate the dye sites located on each carpet fiber. This new color then becomes a permanent part of the carpet fiber. It can be cleaned and walked on with no loss of color.


There are, however, some considerations regarding carpet dyeing.


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  Water Damage
Water damage to carpet is classified into three catagories.



Whenever any of these occurrences happen, just extracting the carpet is not sufficient for correct handling of the water overflow. The carpet needs to be treated with a mildicide, and furniture needs moved, blocked or tabbed. Drying equipment is also need to speed the drying process and get under the carpet and/or pad. Dehumidification is also necessary to remove the moisture from the air.

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  Red Removal
Red spots on the carpet, that won't come out with any cleaning tried, are usually what we call red dye spots. There is a red FDA approved food dye called red dye #5. This red dye permanently dyes the carpet fibers, even on some of the new so-called stain resistant carpets. We are able to remove this dye with a multiple step process and restore the area to the original color.

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  Tips
This TIP is brought to you by CarpetTalk.

Here is a quick lesson in chemistry. Spills and stains in your carpet all have a certain ph level. You remember this from chemistry class about the ph scale, acids and bases. The ph scale goes from 1 thru 14, with 7 being neutral, 1 being the strongest acid, and 14 being the strongest base or alkalie. Most soap is around a ph of 9 to 11. If your spill is above 7 ph you need to neutralize it with an acid. One part white vinegar to 6 parts water will do the job. If your spill is acidic, then use one part ammonia mixed with 6 parts of water.

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  Lake Effect
The lake effect, a term that I coined, refers to carpet left soaking wet. When the cleaner leaves, it looks OK, because water reflects light. Unfortunately this excessive amount of water left contains particles of dirt, still suspended in the water. When the carpet finally dries the soil wicks to the top of the carpet. Within a few days the carpet looks as if it hadn't ever been cleaned.

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  Padding
Padding used for residential carpet installations is generally a rebond pad. It is bought by the thickness, starting at 1/4 inch thick, and goes up to 9/16 inch thick. In addition, each thickness has different densities. For example, a 1/4 inch pad, 3.5 pound density would be considered low grade, while a 1/4 inch pad, 8 pound density, would be a high quality pad. The same density ratings are available for the other thicknesses. The higher the density, the better the quality of the pad. The higher density pad is also more firm when you walk on it.

There is also a foam pad available, which is high quality but has a soft, cushy feel to it.

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  Shopping for Carpet
I would try and stay away from the carpet retail stores that advertise unbelievably low prices. This is usually a bait and switch where they will try and upgrade you to a more expensive carpet. The problem is it still probably won't be of the quality you are looking for. You can also count on them to sub-contract the installation to the lowest bidder, which means you will be lucky if it is installed properly.

I would purchase carpet from primarily a floor covering store, not a department store. Make sure they either have their own installers on payroll, or they can guarantee a quality installation. I would also call the local BBB and get a report on the store you are dealing with, before you finalize any purchase.

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  Deodorizing

Deodorization is needed when you have a specific problem. The type of deodorizer used depends upon the source of the odor problem. If it is a urine problem from an animal, the technician must determine where the odor source is coming from using some type of urine detector. Some times it is necessary for us to pull the carpet back, cut out the pad, remove any contaminated tack-strip, seal the floor, install and tape-in new pad (same density as the old) within the effected area; then treat the back of the carpet, re-install the carpet, clean and treat the top of the carpet. In less severe cases, only a topical treatment is necessary.

We always use a deodorizer/sanitizer when we clean carpet or upholstery. There is no charge to our customers for this. This will make the cleaned carpet or upholstery germ free and pleasant smelling.

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  What's New ?
You may want to think twice about installing a berber carpet in a high traffic area. I don't care if the salesman told you it will wear like iron, I am telling you it won't. The goods are heavy and one would assume that means it will wear well, but, we are finding the berber we clean that has been down for over 3 years (usually light colors too) is showing a lot of wear in the traffic areas. In fact, I am finding that a lot of the new generation stain resistant carpets are not holding up to traffic, period. I have had a few customers bring this fact to the attention of their retailer, and they got the carpet replaced (based on my observation that their carpet was wearing out too quickly). Now I don't mean to start something here, but if you are noticing the same thing, contact
CarpetTalk for an inspection.

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  How Often ?

How often should you have your carpet cleaned? It depends on the traffic it is subjected to. You cannot clean it too much, if the cleaner is well trained and takes the time to clean it properly. we have some customers that have their carpet cleaned by us every few months, some every 6 months, some once a year, and some more often. So there is no pat answer on how often to have your carpet cleaned.

Just don't wait until it is heavily soiled because there is a good chance it won't clean up the way you would expect it to. Remember, carpet gets soiled at the base of the fiber first (where you can't see the soiling), and then it soils to the tip of the fiber and spills over into the adjacent fiber. This is how the soiling in the traffic lanes starts to grow wider over a period of time.

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  This Month
This month the spotlight is on getting the house ready for the holidays. You may want to clean before your company, or maybe after < grin > . We clean carpets all year round. They will get a quick drying time with the cold weather approaching. There really isn't a bad time of the year fro carpet cleaning, unless it gets down below zero. I can even remember cleaning when it has been 18.

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  Site Manager
BobCAT is the site manager for this site. If you have any questions concering what is, or isn't, on these pages, then you need to contact
Bob at PERFECTION via e-mail.

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  About CT ( Carpet Talk )
Carpet Talk was created with you the customer in mind. We know that you have a lot of questions about carpet and/or upholstery cleaning. We think this is the best way for us to display a lot of information so that you will be better educated about the carpet & upholstery cleaning industry. Next time you talk to that carpet cleaner on the phone, you will probably know more than they do, unless it is Perfection ! There would be no way for even a small percentage of this information to fit into an Ameritech Yellow Pages ad. However, it does fit here at our Web Site with 24 hour a day access for you. We welcome your comments.

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  Help !
Help is either a
phone call away during our business hours of Monday thru Friday, 8:00 AM to 5:00 PM (EST), Saturday 8:00 AM till noon or e-mail Carpet Talk to Bob at PERFECTION

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  Feedback
We need your input (feedback) about what you think of this site. If we're not giving you what you want to see, we need to know so that we may correct it. You can either
call us during business hours, leave a message after hours on our voice mail, or contact us via e-mail. We try and make it easy for you to open a line of communication with us.

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  Carpet Pile Reversal
Pile reversal can be described as a condtion within the carpet fibers whereby the fibers have actually turned from their original position in the carpet backing. It usually appears as a dirty area when in fact it is the fibers reflecting light from a different angle than the adjacent fibers. To test for this simply rub the palm of your hand accross the area and you will notice the fibers will lie down in the light area and stand up in the darker area. This condition is most often found in traffic or pivotal areas of your carpet. All the cleaning in the world will not make this go away. It also can't be fixed. We find this condition in about 20% of the carpets that we clean, sometimes running the entire length or width of the carpet.

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  Upholstery Cleaning
Most all furniture has a cleaning code on a tag located on the platform under the seat cushions. If you will notice this tag says the word recommended. This means you had better be sure your cleaner knows all there is to know about upholstery cleaning. We have attended the IICRC ( Institute of Inspections, Cleaning, Restoration and Certification) upholstery cleaning school, and have passed the certification exam in this are of cleaning. This is the top organization within our industry

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